Refund policy
RETURN AND REFUND POLICY
Last Updated: February 14, 2026
Thank you for choosing 24 Solve, LLC for your home repair and maintenance needs. We are committed to providing quality service and customer satisfaction.
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SERVICE SATISFACTION GUARANTEE
At 24 Solve, LLC, we stand behind the quality of our work. If you are not completely satisfied with our service, please contact us within 7 days of service completion, and we will work with you to make it right.
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REFUND ELIGIBILITY
**Refunds May Be Issued When:**
- Service was not performed as agreed
- Work quality does not meet professional standards
- Technician failed to arrive for scheduled appointment without notice
- Service was canceled by 24 Solve due to our inability to complete the work
- Parts or materials were defective and could not be replaced
**Refunds Will NOT Be Issued For:**
- Change of mind after service is completed
- Services that were completed satisfactorily per the original agreement
- Normal wear and tear on repairs after the warranty period
- Issues caused by customer misuse or neglect after service
- Services where the customer refused technician access to complete the work
- Diagnostic/service call fees when customer declines recommended repair
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CANCELLATION POLICY
**Customer Cancellations:**
- Cancel 24+ hours before appointment: Full refund of any deposits or prepayments
- Cancel within 24 hours of appointment: Service call fee ($50) applies
- No-show/no-access: Service call fee ($95) applies, no refund issued
**24 Solve Cancellations:**
- If we must cancel or reschedule, you will receive a full refund of any payments made
- We will make every effort to reschedule at your convenience
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SERVICE CALL FEES
Service call fees ($75-$95) cover the cost of:
- Technician travel to your location
- Professional inspection and diagnosis
- Written estimate for recommended repairs
**Service call fees are:**
✓ Credited toward completed repairs
✓ Non-refundable if you decline the repair
✓ Waived for emergency same-day service requiring immediate repair
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DEPOSITS AND PREPAYMENTS
- Deposits may be required for large jobs or custom materials
- Deposits are typically 25-50% of the total estimated cost
- Deposits are refundable if we cannot complete the work as agreed
- Deposits are non-refundable if customer cancels after materials are ordered
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PARTIAL REFUNDS
Partial refunds may be issued in cases where:
- Only part of the agreed service was completed
- Service quality did not fully meet expectations but work was partially acceptable
- Parts replacement was necessary but labor was satisfactory
We will work with you to determine a fair resolution.
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WARRANTY COVERAGE
All completed work includes:
- 90-day warranty on labor
- Manufacturer warranty on parts (typically 90 days to 1 year)
- Free return visit if the same issue recurs within warranty period
**Warranty does not cover:**
- New or unrelated issues
- Damage caused by customer misuse or third parties
- Normal wear and tear
- Issues resulting from lack of recommended maintenance
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REFUND PROCESS
**To Request a Refund:**
1. Contact us within 7 days of service: [Your Phone] or [Your Email]
2. Provide your service invoice number and describe the issue
3. We will schedule a return visit to assess and resolve the concern (if applicable)
4. If a refund is warranted, we will process it within 5-10 business days
**Refund Method:**
- Refunds will be issued to the original payment method
- Cash payments: Refunded via check within 10 business days
- Credit/debit card: Refunded within 5-10 business days
- Digital payments (Venmo/Zelle): Refunded within 3-5 business days
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DISPUTE RESOLUTION
If you have a concern about our service:
1. **Contact us first:** Call or email to discuss the issue
2. **Allow us to resolve it:** We'll send a technician to assess and correct the problem
3. **Escalate if needed:** Speak with a manager if the issue is not resolved
4. **Formal complaint:** Submit a written complaint via email for management review
We are committed to resolving all customer concerns fairly and promptly.
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EMERGENCY SERVICE
Emergency and after-hours services are subject to additional fees. These fees are:
- Non-refundable once the technician is dispatched
- Clearly disclosed at the time of booking
- Applied to urgent situations requiring immediate response
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PARTS AND MATERIALS
- Parts and materials are covered by manufacturer warranties
- Defective parts will be replaced at no additional charge during warranty period
- Customer-supplied parts are not covered by our warranty
- Special-order materials are non-refundable once ordered
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QUALITY ASSURANCE
We ensure quality by:
✓ Using licensed and insured technicians
✓ Providing upfront estimates before starting work
✓ Using quality parts and materials
✓ Testing all repairs before completing the job
✓ Following up to ensure customer satisfaction
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LIMITATIONS
- Refunds are limited to the amount paid for services rendered
- We are not responsible for consequential or indirect damages
- Maximum refund amount is the total service cost
- Refunds do not include reimbursement for related expenses
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CONTACT US
Questions about our return and refund policy?
**24 Solve, LLC**
Phone: (425) 233-1136
Email: contact24solve@gmail.com
Website: www.24solve.com
Service Area: Seattle, Bothell & nearby areas
Business Hours: Monday-Saturday, 8am-6pm
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MODIFICATIONS
24 Solve, LLC reserves the right to modify this policy at any time. Changes will be posted on our website and will apply to services booked after the update date.
By booking services with 24 Solve, LLC, you acknowledge that you have read, understood, and agree to this Return and Refund Policy.
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YOUR SATISFACTION IS OUR PRIORITY
We take pride in our work and want every customer to be completely satisfied. If there's ever an issue, please give us the opportunity to make it right before requesting a refund. We're confident we can resolve any concern to your satisfaction.
Thank you for choosing 24 Solve, LLC!